Position Overview
This position requires a highly adaptable individual to be able to point customers to the correct information/individual being sought. Incumbent is the first point of contact with customers and shall represent the company in a positive light by greeting customers in a friendly upbeat manner, answer inquiries and provide information to the walk-in and phone-in customers, potential customers, visitors, and other interested parties regarding activities conducted at establishment and location of departments, offices, and employees within the organization.
Greet persons entering the premises in a cheerful upbeat manner, determine nature and purpose of visit, and direct or escort them to specific destinations.
Operate telephone switchboard to answer, screen, or forward calls, providing information, taking messages, or scheduling appointments.
Operate customer relationship management (CRM) software to efficiently manage phone and showroom traffic.
Hear and resolve complaints from customers or the public.
Provide information about the company, such as location of departments or offices, employees within the organization, or services provided.
Collect, sort, distribute, or prepare mail, messages, or courier deliveries.
Receive cash, check or credit card payment and record and process transactions accurately for all departments.
Process purchase orders for vendors.
Prepare Fed-Ex shipments.
Process company Thank you letters received from BDC to include adhering labels on envelopes, sort by salesperson and deliver accordingly for personalized signatures.
Maintain monthly gas log.
Maintain lobby or reception area clean, neat and well organized.
Other special projects or duties requested by Dealership Accounting Manager.
Customer Oriented - Ability to take care of the customers' needs while following company procedures.
Reliability - The trait of being dependable and trustworthy.
Organized - Possessing the trait of being organized or following a systematic method of performing a task.
Communication, Written - Ability to communicate in writing clearly and concisely.
Communication, Oral - Ability to communicate effectively with others using the spoken word.
Accuracy - Ability to perform work accurately and thoroughly.
Honesty / Integrity - Ability to be truthful and be seen as credible in the workplace.
Patience - Ability to act calmly under stress and strain, and of not being hasty or impetuous.
Friendly - Ability to exhibit a cheerful demeanor toward others.
Education: High School Graduate or General Education Degree (GED): Required
Experience: One year of customer service oriented experience in a position with high walk-in traffic.
Computer Skills: This position requires an intermediate level of competency using Microsoft Office Suite.
Other Requirements: Incumbent must maintain a polished, professional appearance. This position requires incumbent to be highly reliable and on time to work as scheduled.
The work environment is extremely fast paced and energetic.

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